Terms of Service

These Terms of Service ("Terms") govern your use of the website, products, and services offered under LoadOff Co.™, a brand operated by JSJ Management Group LLC.

By submitting a service request, purchasing a product, creating an account, authorizing payment, or otherwise using LoadOff Co.™ services, you agree to these Terms.

1. Service Requests and Confirmation

LoadOff Co.™ operates primarily through a request-based service model.

Submitting a request does not guarantee service, a particular pickup time, or acceptance of an order.

A request becomes confirmed only after LoadOff Co.™ accepts the request and provides confirmation.

Service availability may depend on location, capacity, order requirements, staffing, transportation conditions, and other operational considerations.

LoadOff Co.™ may accept, decline, modify, or propose an alternative time for a service request.

2. Pricing

Current prices are displayed on the LoadOff Co.™ website or provided before service confirmation.

Laundry packages may include maximum weight limits. Laundry exceeding the selected package allowance may be subject to the then-current per-pound overage rate.

Additional charges may apply for:

• Additional wash loads
• Separate wash cycles
• Specialty or delicate-care loads
• Customer-requested add-ons
• Oversized or specialty items
• Additional weight
• Express or specialty service, where offered
• Other services requested by the customer

Applicable taxes may be added where required.

3. Laundry Weight

LoadOff Co.™ may weigh laundry after pickup to determine the final order weight.

The weight determined using LoadOff Co.™'s service scale will ordinarily be used for billing purposes.

If an order exceeds the package allowance, the applicable overage charge may be added to the order.

4. Sorting and Separate Loads

Bag weight and the number of wash loads are separate considerations.

A laundry package does not guarantee unlimited separate wash cycles.

LoadOff Co.™ may sort items according to color, fabric type, care requirements, and customer preferences.

If a customer requests or the items require separate wash cycles beyond those included with the selected service, additional load charges may apply.

Examples may include separate:

• Whites
• Colors or darks
• Baby or children's clothing
• Delicates
• Specialty-care items
• Items requiring different wash temperatures or settings

LoadOff Co.™ will disclose material additional charges before processing when customer approval is required.

5. Care Instructions

Customers are responsible for providing accurate special-care instructions when submitting an order.

LoadOff Co.™ will use reasonable care when processing garments and household textiles.

Where reasonably available, LoadOff Co.™ may consider manufacturer care labels. However, customers remain responsible for identifying items requiring unusual or specialty handling.

LoadOff Co.™ may decline to process an item if doing so presents an unreasonable risk of damage.

6. Stains and Preexisting Conditions

LoadOff Co.™ does not guarantee removal of every stain, odor, discoloration, or preexisting condition.

Some stains may be permanent or may require treatment that could affect the garment.

LoadOff Co.™ is not responsible for normal wear, preexisting damage, weak or deteriorated fabric, manufacturer defects, or damage resulting from inaccurate or missing care information.

7. Color Transfer, Shrinkage and Fabric Changes

Certain textiles may naturally experience shrinkage, fading, bleeding, color transfer, texture changes, pilling, or other changes during laundering.

LoadOff Co.™ will use reasonable care but cannot guarantee against changes inherent to the material, dye, construction, previous treatment, or manufacturer's care instructions.

8. Customer Pockets and Personal Property

Customers should remove all items from pockets before providing laundry to LoadOff Co.™.

LoadOff Co.™ is not responsible for money, jewelry, electronics, documents, cosmetics, pens, keys, medication, or other personal property left in laundry except to the extent required by applicable law.

Items found during processing may be returned when reasonably practicable.

Customers may be responsible for damage caused to other items or equipment by objects left inside their laundry.

9. Pickup and Delivery

Customers must provide accurate pickup and delivery information and reasonable access to the designated location.

Estimated pickup or return windows are not guaranteed unless LoadOff Co.™ expressly states otherwise.

Traffic, weather, building access, order volume, transportation issues, emergencies, and other circumstances may affect timing.

10. Unattended Pickup or Delivery

If a customer requests that laundry be left unattended, including with a doorman, concierge, designated area, or outside a residence, the customer assumes the risks associated with that instruction after the order is delivered as directed, except where prohibited by law.

LoadOff Co.™ may decline unattended pickup or delivery when appropriate.

11. Missed Pickups

Customers should be available or provide approved access during a confirmed pickup window.

Repeated or avoidable missed pickups may result in a fee, cancellation, or restriction on future service.

Any applicable fee will be disclosed through LoadOff Co.™'s current pricing or cancellation policy.

12. Payment Authorization

LoadOff Co.™ uses Square to process payments.

By providing a payment method and requesting service, you authorize applicable charges associated with your confirmed order, including:

• Selected service charges
• Disclosed weight overages
• Customer-selected add-ons
• Authorized additional wash loads
• Applicable taxes
• Other charges you approve

Material charges outside the scope of your original authorization will generally require additional approval.

13. Card on File

Where available and authorized by the customer, payment information may be securely maintained through Square for future transactions.

LoadOff Co.™ does not generally store complete payment-card numbers.

Customers are responsible for maintaining a valid payment method.

14. Recurring Services

LoadOff Co.™ may offer Weekly, Bi-Weekly, or other recurring services.

Recurring service provides a preferred service frequency but does not guarantee a specific pickup time unless expressly confirmed.

Customers authorize charges associated with confirmed recurring pickups according to the pricing and terms disclosed when enrolling.

Customers may request changes, skips, or cancellation subject to the applicable recurring-service policy.

15. Cancellations

Customers should cancel or reschedule as early as reasonably possible.

LoadOff Co.™ may establish cancellation or missed-pickup fees when operational resources have already been committed to a confirmed request.

Applicable cancellation terms will be disclosed before a charge is imposed.

16. Service Issues

Customers should inspect returned laundry promptly.

Any concern regarding missing, damaged, or incorrectly processed items should be reported to LoadOff Co.™ as soon as reasonably possible, preferably within 48 hours of delivery, so that the matter can be investigated.

Reporting a concern does not automatically establish liability.

17. Lost or Damaged Items

LoadOff Co.™ will reasonably investigate properly reported claims concerning lost or damaged items.

Any compensation, credit, repair, replacement, or other remedy will be determined based on the circumstances, applicable law, available documentation, the item's condition, age, fair value, and other relevant factors.

Nothing in these Terms limits rights or remedies that cannot legally be limited under applicable law.

18. Right to Refuse Service

LoadOff Co.™ may decline or discontinue service when reasonably necessary, including for:

• Unsafe or unsanitary items
• Hazardous substances
• Infestation
• Biohazards
• Prohibited items
• Abusive or threatening conduct
• Suspected fraud
• Repeated payment failures
• Requests outside LoadOff Co.™'s service capabilities

19. Future Services

LoadOff Co.™ may introduce additional household, concierge, personal-assistance, delivery, or other services.

Additional terms may apply to those services.

20. Website Use

You may not misuse the LoadOff Co.™ website, interfere with its operation, attempt unauthorized access, engage in fraud, or use LoadOff Co.™ services for unlawful purposes.

21. Intellectual Property

The LoadOff Co.™ name, logos, branding, website content, graphics, service names, and other proprietary materials are owned by or licensed to JSJ Management Group LLC except where otherwise indicated.

Nothing in these Terms grants permission to reproduce or commercially use LoadOff Co.™ intellectual property without authorization.

22. Privacy

Use of LoadOff Co.™ services is also subject to the LoadOff Co.™ Privacy Policy.

23. Changes

LoadOff Co.™ may modify these Terms as services and business practices evolve.

The current version and effective date will be posted on the LoadOff Co.™ website.

24. Governing Law

These Terms are governed by applicable laws of the State of New York, without limiting any consumer rights that cannot lawfully be waived.

25. Contact

If you have questions about these Terms, please contact us.

© 2026 LoadOff Co.™ / JSJ Management Group LLC. All rights reserved.