Privacy Policy

LoadOff Co.™ is a brand operated by JSJ Management Group LLC. LoadOff Co.™ respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how LoadOff Co.™ collects, uses, discloses, and protects information when you visit our website, submit a pickup or service request, purchase products, communicate with us, or otherwise interact with LoadOff Co.™.

By using the LoadOff Co.™ website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with LoadOff Co.™, we may collect the following information:

Contact Information

• Name
• Email address
• Telephone number
• Pickup, delivery, billing, or mailing address
• ZIP code

Service Information

• Pickup and delivery requests
• Preferred pickup dates or time windows
• Laundry and garment-care preferences
• Detergent, fragrance, washing, drying, folding, and sorting preferences
• Special-care instructions
• Information concerning other LoadOff Co.™ services you request

Order and Transaction Information

LoadOff Co.™ may collect information regarding:

• Services or products requested or purchased
• Order history
• Pricing and discounts
• Weight overages and add-ons
• Credits and refunds
• Transaction and payment status

Payment Information

LoadOff Co.™ uses Square to process payments for services and products.

When you provide payment information, your payment card and related transaction information may be collected and processed directly by Square in accordance with Square's privacy practices. LoadOff Co.™ does not generally receive or store your complete payment card number.

LoadOff Co.™ may receive certain transaction information from Square, including your name, contact information, transaction amount, payment status, transaction date, card type, limited card information such as the last four digits, and refund or dispute information.

Where available and authorized by you, a payment method may be securely maintained through Square to facilitate recurring services, future purchases, service adjustments, weight overages, customer-selected add-ons, or other authorized charges.

Communications

LoadOff Co.™ may collect and retain information you provide when communicating with us through our website, email, telephone, text message, social media, forms, or other communication channels.

Suggestions and Ideas

LoadOff Co.™ may collect information submitted through features such as "What Would Lighten Your Load?"

This may include suggestions for services, products, household assistance, laundry solutions, or other ways LoadOff Co.™ could make everyday life more convenient.

Website and Device Information

When you use the LoadOff Co.™ website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Pages viewed
• Referring website
• Approximate location derived from an IP address
• Website interactions
• Cookies and similar technologies

The information collected will depend on the technologies used on our website.

2. How We Use Your Information

LoadOff Co.™ may use information to:

• Review and respond to service requests
• Determine service and pickup availability
• Confirm pickups and deliveries
• Provide LoadOff Co.™ services
• Follow customer care and handling preferences
• Process transactions
• Calculate applicable weight overages or customer-selected add-ons
• Communicate regarding requests, orders, pickups, deliveries, payments, or accounts
• Provide customer support
• Maintain customer preferences for future services
• Improve the LoadOff Co.™ website and customer experience
• Develop new LoadOff Co.™ services and household products
• Analyze suggestions and identify unmet household needs
• Prevent fraud, misuse, or security incidents
• Send promotional communications when permitted
• Comply with legal obligations
• Protect LoadOff Co.™, JSJ Management Group LLC, our customers, personnel, service providers, and others

3. Pickup and Delivery Information

Because LoadOff Co.™ provides pickup and delivery services, we may collect information reasonably necessary to complete a requested service, including your address, building information, contact information, delivery instructions, preferred service window, and other relevant instructions.

This information may be used for service fulfillment, communications, operational planning, safety, customer support, and recordkeeping.

Customers should avoid providing building access codes, security information, or other sensitive information unless reasonably necessary to complete the requested service.

4. Laundry and Household Preferences

LoadOff Co.™ may allow customers to create or provide preferences concerning how their laundry or other household services should be handled.

Preferences may include instructions concerning:

• Sorting
• Whites and colors
• Baby or children's clothing
• Detergent
• Fragrance
• Sensitive-skin preferences
• Washing temperatures
• Drying
• Folding
• Delicate or specialty items
• Other special handling

LoadOff Co.™ may retain these preferences to provide more consistent service on future orders.

Customers may request that saved preferences be changed or removed.

5. Suggestions and Future Services

LoadOff Co.™ may invite customers and prospective customers to tell us about services, products, features, or everyday tasks they wish were easier to manage.

LoadOff Co.™ may use this information to identify customer needs, improve existing offerings, develop new services, or develop future LoadOff Co.™-branded products.

Please do not submit confidential, proprietary, or highly sensitive information through our suggestion forms.

Submission of an idea or suggestion does not obligate LoadOff Co.™ or JSJ Management Group LLC to develop, implement, purchase, compensate for, or offer the suggested idea.

6. How We Share Information

LoadOff Co.™ may disclose information to service providers and other parties when reasonably necessary to operate our business, including:

• Square and other payment-processing providers
• Website hosting and technology providers
• Communications providers
• Delivery, logistics, or service providers
• Contractors or personnel assisting with customer orders
• Analytics providers
• Professional advisers
• Government authorities when required by law

LoadOff Co.™ may also disclose information when reasonably necessary to prevent fraud, investigate misuse, enforce our agreements, protect our legal rights, or protect the safety of our customers, personnel, or others.

If LoadOff Co.™ or JSJ Management Group LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction as permitted by law.

7. Sale of Personal Information

LoadOff Co.™ does not sell personal information for money.

If our information practices materially change, LoadOff Co.™ will update this Privacy Policy and provide any notices or choices required by applicable law.

8. Cookies and Similar Technologies

The LoadOff Co.™ website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud, and, where implemented, support advertising or marketing.

The particular technologies used may change as the LoadOff Co.™ website and services develop.

Where required or offered, visitors may be provided with controls for certain cookies or tracking technologies.

9. Data Security

LoadOff Co.™ uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no electronic transmission, website, payment system, or information-storage method can be guaranteed to be completely secure.

10. Data Retention

LoadOff Co.™ retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected.

This may include providing services, maintaining transaction and business records, managing customer preferences, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the information involved.

11. Communications

LoadOff Co.™ may communicate with customers concerning service requests, confirmations, pickups, deliveries, payments, customer-service matters, safety issues, or other transactional matters.

Where permitted, LoadOff Co.™ may also send promotional communications concerning LoadOff Co.™ services, products, offers, or announcements.

Customers may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Opting out of promotional communications does not prevent LoadOff Co.™ from sending necessary transactional or service-related communications.

12. Children's Privacy

The LoadOff Co.™ website and services are intended for adults and are not directed toward children under 13.

LoadOff Co.™ does not knowingly solicit personal information online directly from children under 13. If LoadOff Co.™ learns that such information has been collected without appropriate authorization, reasonable steps will be taken to delete it.

Information provided by an adult customer regarding children's clothing, baby items, household preferences, or similar service instructions is treated as information provided by the adult customer.

13. Third-Party Websites and Services

The LoadOff Co.™ website may contain links to websites or services operated by third parties.

LoadOff Co.™ and JSJ Management Group LLC are not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of third-party websites and services they use.

14. Your Privacy Choices

You may contact LoadOff Co.™ to request that we:

• Correct inaccurate contact or account information
• Update service preferences
• Remove saved service preferences
• Stop sending promotional communications
• Address questions concerning our privacy practices

Certain information may need to be retained for legitimate business, legal, security, accounting, or regulatory purposes.

Additional privacy rights may apply depending on where you reside.

15. Changes to This Privacy Policy

LoadOff Co.™ may update this Privacy Policy as our services, products, technologies, business practices, or legal obligations evolve.

When changes are made, LoadOff Co.™ will update the "Last Updated" date at the top of this Privacy Policy.

Material changes may also be communicated through the LoadOff Co.™ website or by other appropriate means.

We encourage users to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the privacy practices of LoadOff Co.™, please contact us.

© 2026 LoadOff Co.™ / JSJ Management Group LLC. All rights reserved.